The Nemesis of Ben Gabler – Part 2

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Well, as of my last writing, I was still trying to get some kind of resolution from Ben Gabler at HostGator over what happened to my website and server space, and failing completely.

After calling for three days in a row, I was finally told that he would email me back after he got out of his meeting, which had apparently been going on for the last three days, what a coincidence! I sighed and sent an email letting him know I was awaiting his response, and this time, one actually came:

Hi,

The only domains that would be through us is

Chrishanel.com was a “Unix Bronze Web Hosting CPanel” package.
bratpackguild was “Personal Web Hosting” package.

Was your account up to date with billing?
Thank you.

If there is anything else we can assist you with please do not hesitate to ask.

Regards,
Ben Gabler
Support Operations Manager,

So, Chrishanel.com *IS* supposed to be with HostGator, meaning I am totally within boundries to be calling them to find out why they don’t have my website! I responded back:

No, my account was not up to date with billing at the time of the transfer, that’s how I found out about the merger in the first place. I went to take care of my account on the website, failed to be able to login to to a “license error”, tried support, and was redirected to HostGator.

-Chris

Yes, remember, dingbat? The phantom emails I never got? Ben responded back, with what he apparently thought was the last correspondence:

Hi,

If you didn’t receive the Welcome to HostGator email then unfortunately the account had to have been behind on billing.
Thank you.

If there is anything else we can assist you with please do not hesitate to ask.

Regards,
Ben Gabler
Support Operations Manager

Uh…..

Ben,

Well, okay. I was behind on billing. But does that mean I’m no longer your customer, or HostGator’s? Do I ever get access to my servers?

And again, Ben thinks the conversation is over.

Unfortunately if you were behind on billing then the sites were not transferred over.
Thank you.

If there is anything else we can assist you with please do not hesitate to ask.

Regards,
Ben Gabler
Support Operations Manager

My final email was not only sent to Ben, but CC’d to Hostgator’s sales, billing, and support divisions, so they could see how little their Support Operations manager was doing in trying to retain customers and keep them happy.

Wow.

I mean, just wow.

Ben, I’m astounded– at the lack of effort that was undertaken to discover the root of this problem and the 100% total lack of effort to satisfy me as a customer once the situation was properly diagnosed.

Almost two months after my site goes down, and the answer? No more site, and you’re screwed. Thanks for being a customer. I don’t even get an apology, apparently.

My sympathies to HostGator for taking you on as an employee. This has been the absolute worst customer experience I have ever had with a web host.

Thanks but no thanks,
Chris Hanel

If you’ll note, Chrishanel.com now links here, so you don’t have to really update your blogroll if you’re lazy.

This shall be the last I ever speak about HostGator or Ben Gabler (whose email is beng@hostgator.com), unless Ben comes to my apartment and pisses on the carpet before asking if there’s anything else he can assist with.

-Chris